Frequently Asked Questions

Q1: I am not a member of AIS, can I attend the conference?
A: Unfortunately no, this conference is only open to current members of AIS. Prior to registering, you must join or renew your AIS membership. In order to join or renew your AIS membership, please visit the AIS Member Benefits page.

For questions regarding your membership, please contact the Membership Coordinator by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at +1 (404) 760-2827, Mon.- Fri. 9am - 5pm ET, excluding US Holidays.

Please select the following link for a current list of the Individual AIS membership rates

Q2:  May I register to only attend the Pre-conference Workshops and/or the SIG/Ancillary meetings?
A
:  Unfortunately no, registration for the full conference is required if you are planning to attend the pre-conference workshops and/or SIG/Ancillary Meetings.

Q3: Can I pay after I attend the conference?
A:  Conference registrations fees may be paid in advance or onsite but must be paid in full prior to picking up your badge and other registration materials.

Q4: I am participating in the Doctoral Consortium, are membership fees included in my registration?
A:
Student Doctoral Consortium invitees who are first time AIS members are eligible to receive a complimentary one-year AIS student membership; please contact the Membership Coordinator (This email address is being protected from spambots. You need JavaScript enabled to view it.) to receive the promo code you will need to complete your complimentary membership registration.  If you are already a current member or will be renewing your membership, Doctoral Consortium registration does not change your membership status and renewal will be at the prevailing rate.

Q5:  Can I register and pay onsite?
A:  Yes you may register and pay onsite; although we strongly encourage all participants to register and pay in advance due to space limitations and our effort to ensure all of your registration requests/needs can be met. We accept personal checks, traveler’s checks, Electronic Funds Transfer (Wire), VISA, MasterCard, and American Express. Cash payment method is also accepted when paying onsite. Please note: conference badges will not be issued until payment is made in full. Register early to take advantage of the early registration discounts!

Q6:  Can I pay by purchase order?
A:  Purchase orders are not permitted. Instead, you may complete the online registration form and select the check payment option as your form of payment. Or you may complete thepaper registration form and select the check payment option then fax your form to the registrar at +1 (404) 240-0998 or email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that your registration will not be processed until payment has been received. Please note: If evidence of company payment is not available onsite, the participant will be given a registration badge only after he/she provides a valid credit card number as a guarantee until staff returns to the office following the conference to verify payment.

Q7: I am an Institutional Member, how do I register?
A: Contact the Conference Registrar at
This email address is being protected from spambots. You need JavaScript enabled to view it. to verify your eligibility and receive the appropriate promotional discount code prior to completing your online conference registration. Once you receive the appropriate promo code you may enter it during your online registration or provide it on the paper registration form. Please submit your paper registration form via fax +1 (404) 240-0998 or email it to This email address is being protected from spambots. You need JavaScript enabled to view it..   

Q8: What’s the last day for conference registration?
A: We strongly encourage all participants to complete the conference registration by August 5, 2015 to ensure proper processing. After this date, you may complete your conference registration upon your arrival onsite.

Q9: What is the refund policy for conference registration cancellations?
A:
Requests for refund or cancellation must be received in writing via email, fax or mail and are subject to the following schedule:

  • Received by June 24, full refund less $25 administrative fee
  • Received between June 25 – August 5, full refund less $50 administrative fee
  • Cancellation request received on August 6th or later will not be eligible to receive a refund; the registrant will be liable for the full conference registration fee.

Q10: What is the recommended attire for the conference?
A: Conference attire will be casual and comfortable. Meeting room temperatures may be cool and climate varies, so layered clothing may provide the greatest comfort. Be sure to check the local Puerto Rico Forecast for the current weather conditions.

Q11: What is included with the full conference registration?
A:
The full conference registration includes attendance to all conference sessions and exhibits, the Welcome Reception & Social Event, all conference provided meals, evening events and refreshment breaks.

Q12: What if I’d like to bring a guest?
A: Guest Full Package tickets are available for purchase and include a printed badge, all conference provided meals and evening events. Or you may purchase a guest reception package ticket which includes access to the Welcome Reception, Cocktail Hour and Social Event. You may pay for your guest ticket through the online registration form, or make your purchase while onsite. Please note guest tickets do not include access to any educational sessions.

Q13: I have special dietary needs; how can I request special meals?
A: We are happy to honor your special dietary needs. Please select your special meal request from the options provided during your conference registration prior to the conference. All special dietary requests mustbe made prior to the conference; requests made onsite may not be honored.

Q14: Are the conference proceedings included in my registration?
A: Yes, the conference proceedings will be available via the AIS eLibrary.

Q15: I need a Visa to travel. How do I obtain a letter of invitation?
A:
Please complete your conference registration and payment. After doing so email the completed Letter of Invitation Request Form to the AIS Registrar at This email address is being protected from spambots. You need JavaScript enabled to view it. or fax to +1 (404) 240-0998.  Please note: prior to receiving a letter of invitation you will need to complete and pay for your conference registration. As visa requests can take several weeks, registrants are strongly encouraged to apply for the Letter of Invitation no later than 2 months prior to the conference.

Q16: Can I pay by bank transfer
A: Wire transfers are accepted. Please contact the conference registrar (This email address is being protected from spambots. You need JavaScript enabled to view it.) to request the wire transfer instructions be sent to you then complete the online or paper registration form and indicate check as your method of payment. Please note: conference badges will not be issued until payment is made in full. If evidence of company payment is not available onsite, the participant will be given a registration badge only after he/she provides a valid credit card number as a guarantee until staff returns to the office following the conference to verify payment.

Need additional registration assistance?

Please contact the AMCIS Registrar by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it., by phone (Mon. – Fri., 9:00am-5:00pm EST, excluding US holidays) at +1 (404) 760-8177 or via Skype: andreal613.